Terms & Conditions

Effective Date: May 21, 2024

At CaryHeadshot.com, operated by Smart Digital Services Inc, we strive to provide high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.

Products Covered
  • Passport Photos
  • Corporate Headshots
  • Event Photography
  • Photo Prints
  • Banner Prints
Return Conditions

To be eligible for a return, the following conditions must be met:

  1. Receipt or Proof of Purchase: You must provide a receipt or proof of purchase.
  2. Return Window: Returns must be initiated within 14 days of receiving the product.
  3. Product Condition: The product must be in the same condition that you received it, unused and in its original packaging. This excludes photographic services (Passport Photos, Corporate Headshots, Event Photography) which are non-refundable once delivered.
  4. Defective or Damaged Products: If the product is defective or damaged upon receipt, please contact us immediately for a replacement or refund.
Non-Returnable Items
  • Digital files of photographs
  • Customized photo prints and banners once they are printed and delivered
  • Any service-based products after the service has been rendered
Return Process
  1. Initiate a Return: To initiate a return, please contact our customer support team at info@postalexpressnc.com with your order details, reason for return, and any supporting evidence (e.g., photos of defective product).
  2. Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and further instructions on how to return your item.
  3. Shipping: Customers are responsible for paying the shipping costs for returning the item unless the product is defective or the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Refund Timeframes
  • Initial Processing: 2-3 business days from receiving the returned product.
  • Bank Processing Time: 5-7 business days depending on your bank or credit card issuer.
Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@postalexpressnc.com.

Fees and Costs
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.
  • Restocking Fee: A restocking fee of 15% may apply for returns of non-defective products.
Contact Information

For any questions or concerns regarding returns and refunds, please contact our customer support team:

We are committed to ensuring your satisfaction with our products and services and will do our best to resolve any issues promptly and fairly. Thank you for choosing CaryHeadshot.com for your photographic needs.